Employment Opportunities

Reporting To: Facility Manager
Position Type: Seasonal
Position Status: Full-Time / Part-Time
Location: Mahogany Beach Club  29 Masters Park SE, Calgary, AB, T3M 2C1.

Position Overview:

Under the direction of the Facilities Manager, the Maintenance Grounds Keeper is responsible for the cleanliness, maintenance, and safe operation of the Mahogany Homeowners Association’s facilities, parks, and lake. This position plays a key role in ensuring outdoor recreation and leisure spaces are clean, functional, and welcoming for residents. Duties include both summer and winter maintenance, supporting events, and operating a variety of mechanical and landscaping equipment.

Core Competencies:

• Strong interpersonal and communication skills
• Proven organizational and planning abilities
• Team-oriented with a collaborative mindset
• Reliable, self-motivated, and able to work independently
• Sound judgment and decision-making skills
• Comfortable working in a fast-paced, multitasking environment
• Proficient with mechanical equipment operation and troubleshooting
• Approachable, positive, and adaptable
• Demonstrates discretion and maintains confidentiality
• Willingness to learn and grow in the role

Key Responsibilities:

• Maintain the safety, cleanliness, and functionality of parks, facilities, and lakefront areas
• Conduct seasonal tasks such as:
  • Winter: Ice installation, resurfacing (RTV/ice-resurfacer operation), snow removal, sanding/salting pathways
  • Summer: Sand raking, landscaping, cleaning outdoor areas
• Operate and maintain equipment including motorboats, utility vehicles, and ice maintenance tools
• Monitor facility and lake systems (e.g., ice conditions, water quality, HVAC readings)
• Conduct regular patrols to identify safety concerns or equipment malfunctions
• Perform preventative maintenance and monthly safety checks on emergency equipment
• Support the setup, takedown, and monitoring of special events and large-scale programs
• Maintain washrooms, change rooms, foyers, and high-traffic public spaces
• Respond to resident inquiries with excellent customer service and professionalism
• Complete and submit detailed incident and accident reports as needed
• Attend departmental meetings and participate in ongoing training

Qualifications:

• Minimum 1 year of experience in a similar maintenance or groundskeeping role
• High school diploma preferred
• Demonstrated ability to work safely and follow established protocols
• Capable of lifting up to 50 lbs and performing physically demanding tasks
• Must be dependable, courteous, and safety-conscious
• A valid driver’s license is considered an asset
• Must successfully complete a Vulnerable Sector Check

Working Conditions:

• Requires both indoor and outdoor work in varying weather conditions
• Weekend and evening shifts required based on seasonal needs and events
• Frequent lifting, bending, and operation of motorized equipment

Reporting To: Office Manager

Position Type: Permanent

Position Status: Full-Time

Location: Mahogany Beach Club  29 Masters Park SE, Calgary, AB, T3M 2C1.

POSITION OVERVIEW

The Memberships Coordinator plays a key role in delivering exceptional customer service while overseeing the administration of the membership onboarding process for new residents. Reporting to the office Manager, this position is responsible for coordinating membership setup, account creation, ownership transfers, onboarding communications, invoice administration, payment tracking, and record maintenance to ensure new members are successfully integrated into the community. Playing a key role in the Customer Service team, the Memberships Coordinator also provides front-line service to members, residents, guests, and the public, assisting with inquiries, registrations, payments, and facility information. Success in this role requires strong organizational skills, attention to detail, the ability to manage multiple priorities in a fast-paced environment, and a commitment to creating positive experiences for both new and existing members.

KEY RESPONSIBILITIES

• Manage end-to-end membership onboarding, including account setup, ownership transfers, documentation, waivers, and record maintenance.
• Deliver engaging onboarding communications, providing members with account access, requirements, resources, and key information to ensure a seamless start.
• Liaise with members and external stakeholders, including lawyers, real estate agents, property managers, and service providers, ensuring all inquiries and requests are handled professionally, accurately, and in alignment with organizational values.
• Coordinate onboarding workflows and tracking systems to ensure documentation, payments, waivers, account information, and membership requirements are processed and completed in a timely manner.
• Monitor onboarding milestones to ensure all documentation, payments, waivers, and membership requirements are completed efficiently and on schedule.
• Provide exceptional customer service by responding to inquiries, processing registrations and payments, sharing facility information, and supporting front-desk operations in person, by phone, and via email.
• Support daily office operations through filing, scanning, data entry, room bookings, and maintaining an organized, professional, and welcoming environment.
• Maintain up-to-date knowledge of organizational policies, programs, facilities, and community updates to provide accurate information and support to members and residents.
• Contribute to operational excellence by supporting process improvements, participating in team initiatives, adapting to changing priorities, and assisting with additional responsibilities as required.

REQUIREMENTS

• High School Diploma or equivalent (post-secondary education considered an asset)
• Previous experience in customer service, administration, membership services, or a related field preferred
• Strong administrative and organizational skills with exceptional attention to detail
• Ability to communicate professionally and confidently with members, stakeholders, and external partners
• Strong computer literacy, including proficiency with office software, databases, and digital record management systems
• Ability to manage multiple priorities, deadlines, and confidential information with accuracy and discretion
• Flexibility to work evenings, weekends, and special events as required
• Proven ability to perform effectively under pressure, balancing administrative responsibilities with customer service demands while maintaining a high level of professionalism
• Background Check required prior to employment

CORE COMPETENCIES

• Delivers professional, service-focused support with empathy and consistency
• Communicates clearly and confidently in person, by phone, and in writing
• Maintains accuracy and attention to detail in administrative tasks
• Exercises sound judgment when handling confidential or sensitive information
• Displays strong organizational and time-management skills in a busy environment
• Contributes positively within a collaborative, team-oriented workplace
• Works independently while maintaining alignment with leadership direction
• Demonstrates resilience and adaptability while effectively managing changing priorities, competing demands, and evolving workloads
• Adapts quickly to new technology and office systems to support efficient operations
• Demonstrates strong computer literacy, including intermediate proficiency with office software
• Maintains accurate records and ensures compliance with administrative processes, documentation requirements, and established procedures

QUALIFICATIONS

• Secondary education required
• Minimum 17 years of age
• Previous customer service, administrative, or membership services experience preferred (training provided).

WORKING CONDITIONS

• Primarily indoor office environment with occasional outdoor duties
• Operation of desktop computer, office equipment, and mobile applications
• Extended periods of sitting
• Frequent interaction with employees, management, and the public
• Evenings, weekends, and holidays required
• Occasional overtime as needed

Position Status: Full-time
Location: Mahogany Beach Club
Address: 29 Masters Park, SE Calgary, AB T3M 2C1

Objective:

The Sales & Bookings Coordinator, reporting to the Programs & Events Manager (PEM), is responsible for driving sales of corporate packages and overseeing all aspects of MHOA facility rentals, from initial inquiry through event completion.

The Sales & Bookings Coordinator is responsible for driving facility‑rental revenue by developing compelling, profitable corporate packages and actively selling them through targeted community outreach and strategic cold calling. This role converts booking inquiries into confirmed contracts, ensuring a smooth and professional experience from first contact to final agreement.

A key part of the position involves evaluating and improving current booking processes to increase operational efficiency and enhance the customer journey. The Coordinator also plays a creative, entrepreneurial role by identifying new revenue opportunities and designing rental options that align with evolving community needs within the greater South East Calgary Community.

This position requires the ability to adapt to new technology, to think outside the box, to be creative and be a great communicator who simply enjoys working with people across the demographic spectrum and is a highly motivated team player.

Competencies:

• Exceptional communication, interpersonal, leadership, organizational and planning skills.
• Proven ability to attract and build collaborative networks.
• Driven and self-motivated.
• Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines.
• Ability to cold call with resilience, strong communication skills, and handle rejection without losing momentum.
• Close attention to contract details.
• Ability to work well under pressure.
• Be able to be fluid and the ability to change and adapt to meet needs of the current environment.
• Excellent writing and verbal communication skills.
• A positive attitude and approachability.

Key Responsibilities:

• Create strong, competitive, and profitable rental packages tailored to corporate clients.
• Add value-driven features that appeal to businesses (e.g., employee perks, bulk discounts, exclusive access, recognition benefits).
•  Create a list of target businesses, make outbound calls to pitch the corporate packages and follow up consistently. Track leads, conversations and conversions.
• Coordinate and promote facility offerings through community engagement, partnerships, cold calling, networking events and trade shows to generate new business.
• Natural ability to develop creative rental concepts and new revenue streams that meet current community needs and expand the facility’s market reach.
• Achieve sales targets and revenue goals.
• Follow proper booking procedures and adhere to the policies of the Mahogany Homeowners Association.
• Respond to booking inquiries promptly and professionally, converting leads into signed rental agreements.
• Liaise with clients and maintenance staff for set up and delivery of events.
• Prepare invoices, track payments and respond to related inquiries. Undertake collections on overdue accounts as necessary.
• Ensure liquor licensing and event insurance requirements and SOCAN & Re:Sound fee rules are followed.
• Conduct site visits with prospective clients, showcasing the facilities and service options.
• Analyze current offerings and identify gaps or upsell opportunities.
• Review and refine booking workflows to streamline operations and reduce friction for both staff and clients.
• Ensure all renters, third party vendors, contractors, volunteers and employees comply with company polices, procedures and ethical standards.
• Excellent communication skills to manage and oversee customer complaints and comments.
• Establish and maintain safety protocols for all bookings, event staff, volunteers, contractors and participants and ensure all safety protocols are being followed.
• Other duties and responsibilities as required.

Requirements:

• Sales Experience with a minimum of three years in the hospitality industry (preferred).
• Post-secondary education in relevant field (marketing, sales, business) would be advantageous.
• Minimum three years’ experience in an office environment.
• Valid Driver’s License and reliable vehicle a must.
• Certifications and licenses appropriate to the organization.
• Experience in following through with the facility booking process.
• Experience in working with budget parameters and meeting those budget requirements.
• Ability to delegate, set expectations and monitor progress of booking requirements.
• Respond quickly in a dynamic and changing environment.
• Ability to initiate and model positive change.
• Work independently and in a team environment.
• Ability to adapt to new technology.
• Communicate and deal with people sensitively, tactfully, diplomatically and professionally at all times.
• Ability to effectively manage conflicting demands.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Docs.
• Strong writing editing and proofreading skills.
• High flexibility with strong interpersonal skills that allows one to work effectively in a diverse environment.
• Excellent understanding and familiarity with brand building and brand management.
• Ability to build and sustain relationships with key business partners and other external stakeholders.

Working Conditions:

• Operation of desk top computer and peripherals.
• Extended periods of sitting.
• Interaction with employees, management and the public at large.
• Working in a busy office environment with frequent interruptions.
• Work week consisting of Tuesday to Saturday, varied schedule and occasional overtime.
• Willing to adjust schedule accordingly to meet the clients’ needs.
• Will be required to complete a vulnerable sector police check.
• Ability to lift up to 50 lbs. on occasions.
• Will be required to work outside and off site

Benefits:

• Casual dress
• Company events
• Dental care
• Mileage reimbursement
• On-site parking

Direct Report: Landscaping Supervisor
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club

Objective:

The Mahogany Homeowners Association is seeking a highly motivated and physically capable Seasonal Landscaper to join our team. The successful candidate will work under the supervision of the Landscaping Supervisor, contributing to the maintenance and upkeep of the community’s parks, green spaces, and recreational areas.

The ideal candidate will be a team player with a strong work ethic, a willingness to learn, and the ability to perform manual landscaping tasks efficiently.

Key Responsibilities:

• Grounds Maintenance: Assist in maintaining lawns, tree wells, medians, boulevards, and other landscaped areas by mowing, trimming, edging, and weeding.
• Tree & Shrub Care: Prune and maintain trees and shrubs, clean curbs, and assist in maintaining traffic circles.
• Equipment Operation & Maintenance: Operate and maintain landscaping equipment such as lawnmowers, trimmers, irrigation systems, and blowers. Perform routine daily inspections and basic upkeep of tools.
• Work Logging & Reporting: Ensure all completed work is logged accurately and report any issues or concerns to the Landscaping Supervisor.
• Safety & Compliance: Follow all safety guidelines, including proper handling of tools and equipment. Report any hazards or safety concerns immediately.
• Customer Service: Provide courteous and professional assistance to facility users and community members, answering inquiries and helping to resolve any issues.
• Special Projects: Support various landscaping projects, including rehabilitation projects, xeriscaping, and other environmentally sustainable landscape improvements.
• Lake & Water Management: Assist with lake water testing and water quality management tasks as required.
• Preventative Maintenance & Inventory Management: Conduct basic maintenance checks on emergency fire equipment. Assist in inventory tracking and supply management.
• Seasonal Duties: As needed, support the park maintenance crew with seasonal maintenance tasks such as snow removal, sand raking, and general park upkeep.
• Team Collaboration: Work closely with fellow landscapers and under the direction of the Landscaping Supervisor to ensure all tasks are completed efficiently and effectively.

Requirements:

• Experience: Minimum 1 year experience in landscaping, groundskeeping, or a related field.
• Technical Skills: Basic knowledge of landscape maintenance, plant care, irrigation systems, and equipment operation.
• Equipment Proficiency: Ability to safely operate landscaping tools and machinery, such as lawnmowers, trimmers, and blowers.
• Physical Stamina: Ability to lift up to 50 lbs, stand for long periods, bend, stoop, and work in various weather conditions.
• Teamwork & Communication: Strong ability to work collaboratively within a team and communicate effectively with supervisors and colleagues.
• Work Ethic: Reliable, hardworking, and self-motivated with a keen eye for detail and commitment to quality.
• Education: High school diploma preferred but not required.

Working Conditions:

• Work Hours: Typically 8-hour shifts, Monday – Friday, with some weekend and evening shifts as required.
• Outdoor Work: Work will be performed primarily outdoors, often in various weather conditions (summer/winter).
• Physical Labor: The role requires lifting, carrying, pushing, and pulling heavy materials and extended periods of walking or standing.
• Equipment & Vehicle Use: May be required to operate assigned landscaping equipment and company vehicles.
• Background Check: A vulnerable sector check is required before employment.

Click here to access the MHOA Job Application online form.

Direct Report: Office Manager
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club

Objective:

The Mahogany Homeowners Association is seeking a highly motivated and physically capable Security personnel to join our team. The successful candidate will work alongside other team members to provide exceptional security services to our clients. The ideal candidate will have a positive and outgoing attitude, a team-oriented mentality, and a willingness to learn. The mobile patrol officer will be responsible for performing a variety of checks to ensure safety of residents and the rules are being followed.

Competencies:

• Excellent communication & interpersonal skills
• Confidentiality
• Leadership qualities
• Exceptional organization and planning skills
• Experience with conflict resolution
• Driven and self-motivated
• Ability to multi-task and focus in a busy environment
• Ability to work under pressure
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Thrive in a collaborative team-oriented environment
• Have the ability to change and adapt to every changing environment
• The ability to work in both a team environment and independently
• Have a good understanding and operational knowledge of mechanical equipment

Key Responsibilities:

• Ensure all building and room entrances are closed properly on a regular basis;
• Enforce all park rules and procedures with residents, guests and renters;
• Check in with staff regularly;
• Communicate effectively with team members, and management;
• Actively patrol the park and perform random resident checks to ensure park users are residents;
• Provide excellent customer service to all users/visitors to the facility by answering questions, resolve issues and document incidents as required;
• Complete required incident/accident reports on the appropriate forms and submit to the Supervisor;
• Participate in department meetings, initiatives and training activities;
• Act in accordance with federal and provincial legislation as well as corporate and departmental policies and procedures;
• Demonstrate commitment to ensuring a respectful and safe workplace;
• Other duties as required.

Requirements:

• High School Diploma;
• A valid Alberta Security License;
• Ability to work with limited supervision and work within general policy guidelines;
• Minimum 1-year experience in a similar position;
• Courteous and helpful to staff and clients;
• Ability to work safely, following established safety practices and procedures;
• Reliable and hardworking;
• Ability to multitask, self-motivated and work well with others;
• Display sound judgment, and work within general policy and procedure guidelines;
• Required to complete a vulnerable sector check; and
• Ability to lift up to 50 lbs.

Working Conditions:

• Weekend and evening work is required;
• Work is performed in an indoor and outdoor environment;
• Working in summer weather conditions;
• Physical requirements related to this position included, but are not limited to, the ability to lift, carry, push, and/or pull heavy amounts of weight;
• Operate assigned equipment/vehicles.

Click here to access the MHOA Job Application online form.

Direct Report: Programs & Events Manager
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club; Outdoor Rink

Objective:

The position of Skatepark Instructor/Host requires the candidate to have an energetic approach, be very comfortable and enjoys working with members of the public, planning, instructing and imparting skateboarding knowledge and skills to program participants.  Our Skateboard Instructors will help promote a positive atmosphere and share their passion for skateboarding with those in the community. They will have an outgoing upbeat friendly attitude while confidently implementing and overseeing the skateboarding skills safety and skatepark etiquette and protocol. They will lead and instill one of inclusiveness, respect for all and be welcoming to all riders irrespective of skill and abilities. The instructor is responsible for teaching basic skating skills to children, ages 4-15, plus adults. Instructors must work very well with primary ages and they must have strong interpersonal skills to communicate with the participants’ parents. The Skateboard Instructor will host and function as a role model and leader on site, displaying and encouraging good skateboard etiquette and safety at all times while encouraging a quality skatepark learning experience for participants all while having fun!

Competencies

• Leadership qualities
• Must have experience skateboarding and be able to demonstrate fluency with eight basic skateboarding skills
• Extensive knowledge of skating fundamentals and development tactics
• Has a proactive energetic approach
• Present themselves professionally and communicate appropriately with all patrons, parents and team members
• Have a proactive and energetic approach
• Work independently with limited supervision
• The ability to transfer instructional knowledge to others
• Have the ability to prepare lesson plans and improve on processes already in place
• Comfortable with multi-tasking in a busy environment
• Ability to implement skateboarding skills and park safety regulations and etiquette in a friendly and motivating manner
• Confident in working with all class participants 
• Confident and experienced in customer service
• Has the ability to manage and work through conflict resolution
• Enjoys working with people 

Key Responsibilities

• Help design, write, and implement a weekly skateboard program lesson plan for your class age group
• Organize and lead a variety of skill-based tasks that progress to building the skateboard skills of the participant each week
• Create a positive, safe, and fun learning environment to participants while supporting and enhancing their experiences
• Ensure that the site or area is kept clean, organized, safe and free of litter
• Liaises with parents and children on instruction progress and report concerns to the PEM or designate
• Assist in maintaining accurate program records including incident reports, and class attendance
• Follow all safety guidelines associated with the skateboard program. This includes, but is not limited to, being responsible for your participant’s safety and their whereabouts at all times
• Welcoming new patrons and familiarizing them with park etiquette, rules and regulations and pointing out key areas of interest
• Promoting and assisting with the planning and organizing of authorized events happening at the skatepark, such as community events, competitions, etc. 
• Performing visual inspections to identify potential hazards and dealing with minor maintenance and reporting tasks (e.g. sweeping, tightening screws, etc.)
• Demonstrating safe practices such as enforcing the proper wearing of helmets and safety gear
• Filling out a Log book, Incident Reports, taking statistics and providing First Aid
• Other duties and responsibilities as required

 
Requirements

• Pleasant manner, excellent verbal communication skills
• High level of skateboarding ability
• Very competent in sharing the knowledge of how to ride a skateboard
• Ability to deal tactfully and effectively with the public
• Ability to perform basic to complicated skateboarding skills

• First Aid (or willingness to obtain a First Aid certificate)
• National Coaching Certification Program level I minimum required

Working Conditions

• Extended periods of standing, talking, instructing and correct skateboard skill demonstration
• Interaction with employees, management and the public at large
• Weekend and evening work with varied schedule
• Flexible hours including nights, weekends and holidays
• Overtime is limited but may be required
• Will be required to complete a vulnerable sector police check
• An outdoor environment – appropriate clothing for various weather conditions is required
• Physical requirements related to this position included, but are not limited to, the ability to endure long periods of walking and standing, the capability to lift, carry, push and/or pull heavy amounts of weight (up to 50lbs) 

Click here to access the MHOA Job Application online form