Employment Opportunities

Job Title:Seasonal Maintenance Grounds Keeper
Location: Mahogany Lake, Calgary, Alberta
Employment Type: Seasonal (Part-Time / Full-Time)
Reports To: Facilities Manager

Position Overview:

Under the direction of the Facilities Manager, the Maintenance Grounds Keeper is responsible for the cleanliness, maintenance, and safe operation of the Mahogany Homeowners Association’s facilities, parks, and lake. This position plays a key role in ensuring outdoor recreation and leisure spaces are clean, functional, and welcoming for residents. Duties include both summer and winter maintenance, supporting events, and operating a variety of mechanical and landscaping equipment.

Core Competencies:

• Strong interpersonal and communication skills
• Proven organizational and planning abilities
• Team-oriented with a collaborative mindset
• Reliable, self-motivated, and able to work independently
• Sound judgment and decision-making skills
• Comfortable working in a fast-paced, multitasking environment
• Proficient with mechanical equipment operation and troubleshooting
• Approachable, positive, and adaptable
• Demonstrates discretion and maintains confidentiality
• Willingness to learn and grow in the role

Key Responsibilities:

• Maintain the safety, cleanliness, and functionality of parks, facilities, and lakefront areas
• Conduct seasonal tasks such as:
  • Winter: Ice installation, resurfacing (RTV/ice-resurfacer operation), snow removal, sanding/salting pathways
  • Summer: Sand raking, landscaping, cleaning outdoor areas
• Operate and maintain equipment including motorboats, utility vehicles, and ice maintenance tools
• Monitor facility and lake systems (e.g., ice conditions, water quality, HVAC readings)
• Conduct regular patrols to identify safety concerns or equipment malfunctions
• Perform preventative maintenance and monthly safety checks on emergency equipment
• Support the setup, takedown, and monitoring of special events and large-scale programs
• Maintain washrooms, change rooms, foyers, and high-traffic public spaces
• Respond to resident inquiries with excellent customer service and professionalism
• Complete and submit detailed incident and accident reports as needed
• Attend departmental meetings and participate in ongoing training

Qualifications & Requirements:

• Minimum 1 year of experience in a similar maintenance or groundskeeping role
• High school diploma preferred
• Demonstrated ability to work safely and follow established protocols
• Capable of lifting up to 50 lbs and performing physically demanding tasks
• Must be dependable, courteous, and safety-conscious
• A valid driver’s license is considered an asset
• Must successfully complete a Vulnerable Sector Check

Work Environment & Conditions:

• Requires both indoor and outdoor work in varying weather conditions
• Weekend and evening shifts required based on seasonal needs and events
• Frequent lifting, bending, and operation of motorized equipment

Job Title: Outdoor Host Lead
Location: Mahogany Lake, Calgary, Alberta
Employment Type: Seasonal (Part-Time / Full-Time)
Reports To: Outdoor Recreation Supervisor

Position Overview:

The Outdoor Host Lead is a key support role at Mahogany Lake, bridging the operational gap between the Outdoor Recreation Supervisor and the Outdoor Host team. This position is responsible for supporting day-to-day waterfront and recreation activities while providing on-site leadership in the absence of the Supervisor. The Outdoor Host Lead helps ensure a safe, clean, and welcoming lakefront environment by mentoring staff, enforcing safety protocols, and assisting with logistical coordination of rentals, equipment, and community programming.

Key Responsibilities:

• Team Leadership & Support
  • Provide daily leadership and direction to the Outdoor Host team when the Supervisor is unavailable.
  • Mentor new and returning staff to ensure consistent delivery of service and adherence to operational protocols.
  • Support training refreshers, task delegation, and accountability checks throughout shifts.
• Operations & Customer Service
  • Oversee and assist with watercraft and sports equipment rentals, ensuring procedures are followed.
  • Act as the first point of contact for escalated guest concerns in the Supervisor’s absence.
  • Maintain a presence across the park and beach to support team needs and monitor service levels.
• Safety, Cleanliness & Rule Enforcement
  • Monitor beach and lake areas for safety, enforce facility rules, and assist with emergency response when needed.
  • Identify and respond to hazards or unsafe behaviors promptly, escalating issues when appropriate.
  • Conduct spot checks on equipment, cleanliness, and team performance, ensuring quality and compliance.
• Maintenance & Inventory Support
  • Conduct routine checks of watercraft and equipment, ensuring items are cleaned, stored, and ready for use.
  • Assist in tracking supplies and equipment needs; communicate shortages to the Supervisor or Facility Manager.
  • Report minor maintenance needs or safety hazards to the Maintenance Department.
• Communication & Coordination
  • Communicate shift highlights, safety incidents, and inventory needs to the Outdoor Recreation Supervisor.
  • Support coordination of community events and group bookings alongside the Supervisor.
  • Assist with incident and rental reporting to maintain accurate shift records.

Qualifications & Requirements:

• Education & Experience
  • High school diploma or equivalent preferred.
  • 1+ year experience in outdoor recreation, customer service, or beach operations.
  • Prior leadership or supervisory experience is an asset.
• Certifications
  • Valid First Aid & CPR certification (or willingness to obtain).
  • Boating license or water safety training preferred.
  • Lifesaving certification (e.g., Bronze Cross, NLS) is an asset.
• Skills & Abilities
  • Strong interpersonal and communication skills with the ability to lead by example.
  • Able to work independently and adapt to shifting priorities.
  • Comfortable working outdoors in all weather and performing physical tasks (lifting up to 50 lbs).
  • Responsible, proactive, and solution-oriented under pressure.

Work Environment & Conditions:

• Work takes place primarily outdoors at the lakefront, beach, and park facilities.
• Frequent physical activity including lifting, standing, and walking throughout shift.
• Flexible availability including weekends, evenings, and holidays required.

Join us at Mahogany Lake and help create a safe, welcoming, and memorable waterfront and recreation experience for our community!

Job Title: Outdoor Host
Location: Mahogany Lake, Calgary, Alberta
Employment Type: Seasonal (Part-Time / Full-Time)

Position Overview:

The Outdoor Host plays a key role in delivering a fun, safe, and clean waterfront and recreational experience at Mahogany Lake. Reporting to the Outdoor Recreation Supervisor, this position involves facilitating boat rentals, promoting water safety education and ensuring patrons understand and comply with MHOAs regulations and guidelines.

Ideal candidates are energetic, enjoy working outdoors in various weather conditions, and excel at customer service and teamwork.

Key Responsibilities:

• Customer Service & Daily Operations
  • Greet residents and guests, answer questions, and provide guidance on available activities.
  • Facilitate rentals of watercraft (e.g., kayaks, paddleboards), lawn games, and other sports equipment, ensuring all equipment is clean, in good condition, and ready for use.
  • Educate patrons on beach and water safety, reinforcing facility rules, policies, and guidelines.
  • Maintain accurate records of equipment rentals, returns, and assist with basic administrative tasks as required.
• Safety & Regulation Enforcement
  • Promote safe water practices by informing visitors of life jacket requirements, designated swimming areas, and potential environmental hazards.
  • Dynamic monitoring of waterfront activities to identify and address safety issues promptly including waterfront and park patrols.
  • Administer first aid and respond effectively to emergencies, following facility protocols.
  • Promptly report and escalate safety concerns, incidents.
  • Report any equipment malfunctions/inventory shortages (e.g., boat parts, lawn game pieces, sports gear) to the Outdoor Recreation Supervisor or management in a timely manner.
• Maintenance & Cleanliness
  • Conduct regular checks to ensure all beach and recreational areas are tidy, including collecting litter and organizing equipment storage.
  • Perform minor maintenance tasks or adjustments on boats and watercraft (e.g., inflating paddleboards, tightening fittings) and inspect sports equipment for damage.
  • Follow established cleaning and sanitization procedures for all rental equipment and common areas, ensuring a safe and hygienic environment.
  • Alert the Maintenance Department or management to any issues that require additional attention or repairs.
• Administrative Support
  • Assist in maintaining clear, accurate records of daily activities, equipment usage, and incident reports.
  • Communicate regularly with the Outdoor Recreation Supervisor, relating resident feedback, suggestions or concerns.
  • Support the team in planning and executing special events or activities hosted at the lake, as requested.
• Team Collaboration & Community Engagement
  • Work closely with fellow Outdoor Hosts and other team members to ensure smooth operations and a positive visitor experience.
  • Take part in job specific training offered by the MHOA.
  • Foster an inclusive atmosphere by engaging with residents, addressing their questions or concerns, and promoting community events related to outdoor recreation.
  • Uphold a culture of collaboration, open communication, and mutual support among the staff.

Qualifications & Requirements:

• Education & Experience
  • High school diploma or equivalent preferred.
  • Prior experience in customer service or outdoor recreation is an asset.
  • Familiarity with waterfront operations, boat handling, water safety, or sports equipment usage is beneficial.
• Certifications
  • Valid First Aid/CPR certification (or willingness to obtain).
  • A recognized boating license or water safety training is advantageous.
  • National Lifesaving, Bronze Cross, or other relevant lifesaving certifications are a plus.
• Skills & Abilities
  • Strong communication and interpersonal skills, with the ability to resolve basic conflicts tactfully.
  • Comfortable working outdoors in a variety of weather conditions.
  • Works well under pressure/fast paced environments
  • Able to lift up to 50 lbs. (e.g., moving watercraft, lawn games, or sports equipment).
  • Capable of multitasking in a fast-paced environment while maintaining attention to detail.
• Personal Attributes
  • Friendly, approachable, and service-oriented.
  • Reliable, punctual, and proactive in identifying and solving problems.
  • Open availability. MHOA operational hours are 7 days a week 9am – 10pm, evening and weekend shifts are a requirement for this role.
•  

Work Environment & Conditions:

• Primarily outdoor work around lakefront, beach, and recreational areas, with exposure to sun, wind, and variable temperatures.
• Physical activities include walking, standing, bending, and lifting equipment.
• Some administrative tasks may be completed in an on-site office or boathouse.
• A criminal background check is required prior to starting employment.

Join us at Mahogany Lake and help create a safe, welcoming, and memorable waterfront and recreation experience for our community!

Direct Report: General Manager
Position Type: Seasonal
Position Status: Part-time
Location: Mahogany Beach Club

Position Overview:

Representing the Mahogany HOA, the Market Coordinator plays an integral role in the operation of individual markets, running. The position is responsible for the day-to-day operations of the market, working with market vendors and other stakeholders, both internal and external to the market. In addition, the position works closely with the management team to ensure that set up and strategic plans for the organization are developed and implemented.

Core Competencies:

• Excellent communication & interpersonal skills both written and verbal
• Leadership qualities
• Confident and experienced in customer service
• Work independently with limited supervision
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organization and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead
• Ability to smile and work under pressure
• Ability to handle sensitive and confidential information
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Excellent time management skills
• Have the ability to change and adapt to every changing environment
• The ability to work in both a team environment and independently

Key Responsibilities:

• Complete Market Manager Training and Food Safety Basics for Farmers’ Markets online food safety course within the required timeframe
• Develop a reporting process with the General Manager or designate (Supervisor) to ensure proper communication pertaining to issues in the market
• Keep the supervisor up to date with project progress and weekly market operations
• Work with the Supervisor to develop and implement a strategic plan and annual action plans
• Communicate respectfully with vendors, board members, sponsors, inspectors and other stakeholders
• Assist vendors with their needs and respond in a timely manner via telephone, email and face to face inquiries
• Ensure vendors have a copy of the rules at the start of the market season and they adhere to the market rules: Review and update annually
• Be able to interpret the market rules for vendors and others in a consistent and fair manner. In some cases, this may result in disputes between vendors or between vendors and customers, which need to be diffused through a proper dispute process
• Work with the Supervisor to develop and implement an emergency readiness plan
• Have a working knowledge of legislation and associated regulations, both provincial and federal, which affects the vendors in the market
• Ensure vendors and the market operations comply with all local bylaws and provincial and federal legislation. In order to meet the permit holder requirements of the Food Regulation, develop a process for inspecting all food vendors for compliance with the Regulation. This may include both in-person and virtual inspections as well as written documentation/checklists. Ensure AHS is updated with any changes
• Responsible for prohibiting vendors from selling their products until they comply with all applicable legislation and market rules
• Address regulatory issues within the market and with the vendors by working closely with the local public health inspector and other agency inspectors.
• Ensure all food vendors have completed the Food Safety Basics for Farmers’ Markets online food safety course within the allotted timeframe and that all renewals are completed on time
• Maintain accurate and complete records on the market and vendors throughout the year including vendor check in and payments received
• Complete required Alberts Farmers Market reporting paperwork by January 15 of each year
• Work with the Supervisor to determine the optimal market mix, always keeping in mind the 80/20 Rule
• Actively recruit vendors to meet the optimal market mix
• Ensure all new and returning vendors complete an application form listing their contact and product information
• Represent the market in meetings with external stakeholders, building positive community relations
• Work with the MHOA Marketing team to initiate media stories and promotions on the market using innovative techniques
• Work with marketing to identify signage requirements. Ensure signs are displayed prominently in the community prior to each market date and removed following the event
• Arrive at the market a set time period before the market opens to the public in order to mark out booth spaces, greet vendors when they arrive to set up their stalls and ensure they are in compliance with market policies
• Be visible and accessible to vendors and customers during the market day
• Prior to leaving the market at the end of the market day, ensure the market area is clean and meets all the requirements laid out in the market rental or lease agreement
• Conduct periodic surveys, both formal and informal, to assess customer opinions and satisfaction with the market
• Receive input from vendors and customers to improve the market
• Identify and attend professional development activities annually
• Debrief the Management Team and vendors after workshops, conferences and retreats
• Assist in special events as required
• Have a good understanding of what the different stakeholders’ roles are within the community

• Have a good understanding of the MHOA community and where the community is with the development process
• Be up to date with current seasonal operations and needs both with the MHOA and Hopewell
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry
• Be able to think outside the box and look at current processes and look for better ways to improve these processes
• Perform other duties and responsibilities as assigned

Requirements:

• Complete Market Manager Training and Food Safety Basics for Farmers’ Markets online food safety course within the required timeframe
• Obtain a valid Proserve certificate
• Interest and passion for farmers’ markets as a direct marketing channel
• Excellent conflict management skills
• Able to communicate well, both in writing and orally, with a variety of stakeholders in a variety of situations
• Previous market experience an asset
• Strong social media knowledge
• Time management and organizational skills are critical
• Experience in food service management would be an asset so there is a good understanding/knowledge of food safety and regulatory requirements for food vendors
• Experience working with a volunteer board
• Strong leadership skills
• Willingness to engage in additional professional development activities
• Experience in customer service an Exceptional interpersonal skills with a genuine desire to assist people
• Leadership/Supervisory experience is desired
• Secondary education is an asset
• Proactive and positive attitude is a must
• Strong work ethic
• A willingness to learn and develop skill levels and experience
• Ability to work as part of a team
• Market Coordinator position is flexible with the number of markets that may take place throughout the year, both indoor and outdoor

Working Conditions:

• Able to set up and move tables or tents as needed
• Able to walk the market during market hours
• Able to adapt and work in variable weather conditions and dress appropriately
• Operation of desk top computer and peripherals
• Extended periods of standing
• Interaction with vendors, management and the public at large
• Flexible hours including evenings, weekends and holidays
• Occasional overtime
• Will be required to complete a vulnerable sector police check
• Ability to lift up to 50 on occasions

MHOA is committed to providing a safe, welcoming, and vibrant community experience. We value professionalism, accountability, and teamwork in all aspects of our operations.

Direct Report: Office Manager
Position Type: Seasonal
Position Status: Full-time
Location: Mahogany Beach Club

Position Overview:

The Outdoor Customer Service Supervisor is a hands-on leadership role, guiding a five-to-six-member seasonal team while actively performing front-line duties alongside them. Reporting to the Office Manager, this position supports a high standard of service that balances welcoming hospitality with consistent enforcement of Mahogany Homeowners Association policies. As the on-site lead for the Outdoor Customer Service Team, you oversee daily operations, guide team performance, and address issues as they arise with professionalism and sound judgment. The role operates in a dynamic environment that can shift from quiet periods to very busy times, requiring adaptability, focus, and energy. Through clear communication and active participation, you ensure a safe, efficient, and positive experience for residents and visitors. As a hands-on leader, you actively perform the same front-line duties as your team while guiding and supporting them throughout each shift.

Core Competencies & Leadership Profile:

• Leads with confidence and accountability, setting the tone for professionalism and consistency
• Develops team capability through hands-on guidance, coaching, and clear performance expectations
• Communicates clearly and confidently in person, by phone, and in writing
• Navigates high-volume and peak operating periods with focus, energy, and steady leadership presence
• Exercises sound judgment and decisive action in dynamic or time-sensitive situations
• De-escalates conflict effectively using calm communication and practical problem-solving
• Applies policies and procedures consistently, demonstrating a strong process-oriented approach
• Identifies operational gaps and implements practical improvements to support team performance
• Uses technology and office systems confidently to support daily operations, communication, documentation, and reporting
• Maintains focus, energy, and efficiency in high-volume or rapidly changing situations

KEY RESPONSIBILITIES

Team Leadership & Development:

• Lead and supervise the Outdoor Customer Service Team to ensure smooth daily operations, providing input and recommendations on scheduling needs as appropriate
• Drive onboarding, training, and continuous performance development
• Provide clear direction, real-time coaching, and constructive feedback
• Model professionalism, accountability, and service excellence
• Communicate operational updates and policy changes promptly and effectively
• Serve as the primary on-site lead for the team, providing guidance and operational support as needed.

Operations & Community Access:

• Deliver exceptional front-line service while maintaining policy compliance
• Oversee credential verification, guest registration, and prohibited item monitoring
• Ensure consistent enforcement of HOA access procedures and protocols
• Troubleshoot and resolve access issues, escalating when required
• Maintain accurate records and ensure adherence to reporting standards
• Coordinate effectively with the Main Office, management, and security
• Manage and de-escalate sensitive situations using calm communication and practical problem-solving

Communication & Reporting:

• Provide regular updates to the Office Manager on operations and team performance
• Track and report key service metrics, visitor volumes, and trends
• Identify emerging risks or operational gaps and recommend solutions
• Maintain thorough knowledge of facilities, policies, and emergency procedures, and stay up to date with in-house communications, including Slack messages, manager updates, and team announcements, ensuring emerging issues and operational changes are promptly addressed
• Ensure timely and accurate incident reporting and escalation
• Perform other duties and responsibilities as assigned.

REQUIREMENTS:

• High School Diploma or equivalent (post-secondary education considered an asset)
• Minimum 1 year of supervisory or team lead experience in customer service, hospitality, or administrative environments
• Ability to communicate clearly and confidently with residents, visitors, and team members in person, by phone, and via email
• Strong computer literacy, including proficiency with office software and operational systems
• Valid First Aid/CPR certification (or willingness to obtain) and a valid Driver’s License
• Vulnerable sector background check required prior to employment
• Flexibility to work evenings, weekends, and holidays
• Ability to operate effectively in a dynamic, high-volume environment, adapting to shifts from quiet periods to peak activity
• Strong attention to detail, accuracy, and adherence to procedures while supervising team operations
• Ability to provide guidance, support, and conflict resolution to team members while actively performing front-line duties

WORKING CONDITIONS:

• Primarily outdoor role with some indoor administrative duties
• Exposure to varying weather conditions
• Regular standing, walking moderate distances, and occasional lifting up to 50 lbs
• Frequent interaction with residents, visitors, employees, and management
• Evenings, weekends, and holidays required, with occasional overtime as needed

MHOA is committed to providing a safe, welcoming, and vibrant community experience. We value professionalism, accountability, and teamwork in all aspects of our operations.

Direct Report: Outdoor Customer Service Supervisor
Position Type: Seasonal
Position Status: Part-time/Full-time
Location: Mahogany Beach Club

Position Overview:

The Outdoor Customer Service Representative is the welcoming first point of contact for residents and visitors entering the community. As a key member of the Outdoor Customer Service Team, you provide friendly, professional service while following Mahogany Homeowners Association policies and access procedures. This hands-on role operates in a dynamic environment that can shift from quiet to very busy periods, balancing warm hospitality with firm, respectful enforcement of community standards. Through clear communication, attention to detail, and sound judgment, you help maintain a safe, organized, and positive outdoor environment for all residents and guests.

Core Competencies:

• Delivers service with professionalism, empathy, and consistency
• Communicates clearly and confidently with residents, visitors, and team members
• Applies sound judgment while following established policies and procedures
• Resolves conflicts with tact, composure, and practical problem-solving
• Adapts to changing priorities and fluctuating activity levels, including busy periods
• Maintains attention to detail and accuracy in all access and administrative processes
• Follows established procedures while supporting a safe, organized, and positive environment
• Contributes effectively as part of a team while managing individual responsibilities
• Uses technology and office systems confidently to support daily operations
• Identifies practical ways to improve service and processes, contributing to a proactive team environment

KEY RESPONSIBILITIES

Community Access & Service:

• Serve as the first point of contact for residents and visitors, delivering friendly, professional service at all times
• Verify resident credentials, manage guest registrations, and monitor for prohibited items in accordance with established access procedures
• Clearly communicate and consistently enforce MHOA policies and community standards
• Maintain accurate records and follow reporting protocols
• Troubleshoot access or credential concerns, escalating operational or safety issues to the Supervisor, Main Office, or security as required
• De-escalate tense situations using calm, respectful communication and sound judgment
• Collaborate with team members to ensure smooth shift transitions and consistent service delivery
• Maintain thorough knowledge of facilities, policies, and emergency procedures, and stay up to date with in-house communications, including Slack messages, manager updates, and team announcements, ensuring emerging issues and operational changes are promptly addressed
• Share relevant updates, concerns, or emerging issues promptly with leadership
• Perform other duties and responsibilities as assigned.

REQUIREMENTS:

• High School Diploma or equivalent (post-secondary education considered an asset)
• Previous customer service experience preferred (training provided)
• Ability to communicate clearly and confidently in person, by phone, and via email
• Strong computer literacy, including proficiency with office software and systems
• Completion of Current Intermediate First Aid, and WHMIS Certification provided upon hire
• Vulnerable sector background check required prior to employment
• Flexibility to work evenings, weekends, and holidays
• Ability to operate effectively in a dynamic outdoor environment, balancing quiet periods with very busy times
• Strong attention to detail and procedural accuracy, with the ability to handle conflicts tactfully and maintain professionalism
• Ability to contribute effectively as part of a team while performing front-line duties

WORKING CONDITIONS:

• Primarily outdoor role with some indoor administrative duties
• Exposure to varying weather conditions
• Regular standing, walking moderate distances, and occasional lifting up to 50 lbs
• Frequent interaction with residents, visitors, employees, and management
• Evenings, weekends, and holidays required, with occasional overtime as needed

MHOA is committed to providing a safe, welcoming, and vibrant community experience. We value professionalism, accountability, and teamwork in all aspects of our operations.

Direct Report: Indoor Customer Service Supervisor
Position Type: Seasonal
Position Status: Part-time (evenings & weekends)
Location: Mahogany Beach Club

Position Overview:

The Customer Service Representative (CSR), under the direction of the Office Manager, is primarily responsible for executing all administrative tasks to the highest quality standard using efficient communication and multitasking skills while also holding a positive attitude and a strong work ethic. The CSR is the first point of contact either in person, on the telephone or via email and customers should feel welcomed in a positive environment in knowing they will receive help and friendly service. When not facing the customer, the CSR will also be responsible for general office tasks and projects. 

Core Competencies:

• Excellent communication & interpersonal skills
• Leadership qualities
• Confident and experienced in customer service
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organization and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead
• Ability to smile and work under pressure
• Ability to handle sensitive and confidential information
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Exceptional interpersonal skills including written and verbal communication
• Thrive in a Collaborative team-oriented environment
• Good time management skills
• Confidentiality
• Have the ability to change and adapt to every changing environment
• The ability to work in both a team environment and independently

Key Responsibilities:

• Assist customers with their needs, answer phones and respond to general face to face inquires.
• Greet customers, members and member guests in a friendly positive manner.
• Perform opening and closing duties (unlocking and locking rooms, assisting in room set up and take down, room rental walk-throughs, minor cleaning between room rentals, etc.)
• Ensure office, lobby area, facility rooms, bathrooms and kitchen are kept in a professional and tidy manner.
• Respond to voicemail and email within a timely and appropriate manor.
• Basic filing skills.
• Provide new phone credentials and be able to guide customer through the set- up process.
• Provide direction to customers, members and member guests when they check in.
• Accept and process payments for encumbrance fees, room bookings and programs.
• Advise and direct customer inquires and complete facility bookings and program registrations.
• Possess a confidant understanding of MHOA facilities, polices and procedures.
• Have a good understanding of what the different stakeholders’ roles are within the community.
• Assist and process new membership enrolment and have a thorough knowledge of the process.
• Have a good understanding of the MHOA community and where the community is with the development process.
•  Be up to date with current seasonal operations and needs.
• Educate new members through waivers and information sheets.
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry.
• Be able to think outside the box and look at current processes and look for better ways to improve current processes.

Requirements:

• Some experience in customer service
• Secondary education
• Minimum 16 years of age
• Proactive and positive attitude
• Strong work ethic
• Excellent verbal and written communication skills
• Exceptional interpersonal skills with a genuine desire to assist people
• A wiliness to learn and develop skill level and experience
• Ability to work as part of the team
•  

Working Conditions:

• Operation of desk top computer and peripherals
• Extended periods of sitting and/or standing
• Interaction with employees, management and the public at large
• Working in a busy office environment with frequent interruptions
• Weekend and evening work with varied schedule
• Flexible hours including nights, weekends and holidays
• Willingness to work outside
• Occasional overtime
• Will be required to complete a background check (with vulnerable sector if over 18)

MHOA is committed to providing a safe, welcoming, and vibrant community experience. We value professionalism, accountability, and teamwork in all aspects of our operations.

Direct Report: Facilities Manager
Position Type: Seasonal
Position Status: Full-time
Location: Mahogany Beach Club

Objective:

The Mahogany Homeowners Association is seeking a Landscaping Supervisor to oversee and contribute to the enhancement and maintenance of the Mahogany community’s outdoor spaces under the Enhanced Landscape Maintenance Program.

Reporting to the Facilities Manager, this role is responsible for leading and working alongside the landscaping team to ensure high-quality grounds maintenance, strict adherence to safety protocols, and the effective execution of seasonal and special landscaping projects.

The ideal candidate is a skilled and experienced landscape professional with strong leadership abilities, a commitment to safety and environmental sustainability, and the expertise to manage both routine maintenance and larger-scale landscaping initiatives. This position requires hands-on involvement, team coordination, and a proactive approach to preserving and enhancing the beauty and functionality of the community’s green spaces.

Key Responsibilities:

• Team Leadership: Supervise and work alongside the landscaping team to ensure tasks are completed efficiently and to a high standard. Provide guidance, training, and performance feedback.
• Safety & Compliance: Ensure all safety practices and procedures are strictly followed by all team members. Conduct safety briefings and enforce compliance with workplace safety regulations.
• Landscaping & Grounds Maintenance: Oversee and participate in mowing, trimming, edging, weeding, pruning of trees and shrubs, and maintaining tree wells, medians, and boulevards within the Mahogany community.
• Equipment Operation & Maintenance: Operate and oversee the maintenance of landscaping equipment such as lawnmowers, trimmers, irrigation systems, and blowers. Conduct routine inspections and minor repairs.
• Work Logging & Reporting: Accurately log all work performed, ensuring detailed documentation. Provide weekly progress updates to the Facilities Manager.
• Client & Community Interaction: Maintain positive relationships with facility users, community members, and clients by addressing inquiries and concerns professionally.
• Special Projects: Assist with and oversee special landscaping projects, including rehabilitation projects, xeriscaping, and environmentally sustainable landscape improvements.
• Lake & Water Management: Assist with lake water testing and water quality management procedures as required.
• Preventative Maintenance & Inventory Management: Conduct maintenance checks on emergency fire equipment. Complete inventory counts and compile supply orders for approval.
• Seasonal Duties: Support the park maintenance crew when required, assisting with seasonal maintenance tasks such as snow removal, sand raking, and general upkeep of park grounds.
• Compliance & Workplace Conduct: Act in accordance with federal and provincial legislation, as well as corporate and departmental policies and procedures, ensuring a respectful and safe workplace.

Requirements:

• Experience: Minimum 3-5 years in landscaping or grounds maintenance, with at least 1 year in a supervisory role.
• Certifications (Preferred): Horticultural certifications, ISA Certified Arborist, or Pesticide Applicator License.
• Technical Knowledge: Familiarity with horticulture including species selection and installation, irrigation systems, and landscape design principles.
• Equipment Proficiency: Experience with operating and maintaining various landscaping machinery and tools.
• Leadership Skills: Strong ability to supervise a team, delegate tasks, and ensure efficiency in daily operations.
• Communication Skills: Ability to effectively lead a team, provide clear instructions, and interact with clients and stakeholders.
• Attention to Detail: Strong focus on accurate record-keeping and task tracking.
• Physical Requirements: Ability to lift up to 50lbs, stand, bend, stoop, and perform physical tasks in various weather conditions.

Working Conditions:

• Work Hours: Typically, 8 hours per day, Monday – Friday, with some weekend and evening shifts as required.
• Outdoor Work: Position involves working in various weather conditions (summer/winter).
• Physical Labor: Requires ability to lift, carry, push, and pull heavy materials.
• Equipment & Vehicle Use: Required to operate assigned equipment and company vehicles.
• Background Check: A vulnerable sector check is required.

Click here to access the MHOA Job Application online form.

Direct Report: Landscaping Supervisor
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club

Objective:

The Mahogany Homeowners Association is seeking a highly motivated and physically capable Seasonal Landscaper to join our team. The successful candidate will work under the supervision of the Landscaping Supervisor, contributing to the maintenance and upkeep of the community’s parks, green spaces, and recreational areas.

The ideal candidate will be a team player with a strong work ethic, a willingness to learn, and the ability to perform manual landscaping tasks efficiently.

Key Responsibilities:

• Grounds Maintenance: Assist in maintaining lawns, tree wells, medians, boulevards, and other landscaped areas by mowing, trimming, edging, and weeding.
• Tree & Shrub Care: Prune and maintain trees and shrubs, clean curbs, and assist in maintaining traffic circles.
• Equipment Operation & Maintenance: Operate and maintain landscaping equipment such as lawnmowers, trimmers, irrigation systems, and blowers. Perform routine daily inspections and basic upkeep of tools.
• Work Logging & Reporting: Ensure all completed work is logged accurately and report any issues or concerns to the Landscaping Supervisor.
• Safety & Compliance: Follow all safety guidelines, including proper handling of tools and equipment. Report any hazards or safety concerns immediately.
• Customer Service: Provide courteous and professional assistance to facility users and community members, answering inquiries and helping to resolve any issues.
• Special Projects: Support various landscaping projects, including rehabilitation projects, xeriscaping, and other environmentally sustainable landscape improvements.
• Lake & Water Management: Assist with lake water testing and water quality management tasks as required.
• Preventative Maintenance & Inventory Management: Conduct basic maintenance checks on emergency fire equipment. Assist in inventory tracking and supply management.
• Seasonal Duties: As needed, support the park maintenance crew with seasonal maintenance tasks such as snow removal, sand raking, and general park upkeep.
• Team Collaboration: Work closely with fellow landscapers and under the direction of the Landscaping Supervisor to ensure all tasks are completed efficiently and effectively.

Requirements:

• Experience: Minimum 1 year experience in landscaping, groundskeeping, or a related field.
• Technical Skills: Basic knowledge of landscape maintenance, plant care, irrigation systems, and equipment operation.
• Equipment Proficiency: Ability to safely operate landscaping tools and machinery, such as lawnmowers, trimmers, and blowers.
• Physical Stamina: Ability to lift up to 50 lbs, stand for long periods, bend, stoop, and work in various weather conditions.
• Teamwork & Communication: Strong ability to work collaboratively within a team and communicate effectively with supervisors and colleagues.
• Work Ethic: Reliable, hardworking, and self-motivated with a keen eye for detail and commitment to quality.
• Education: High school diploma preferred but not required.

Working Conditions:

• Work Hours: Typically 8-hour shifts, Monday – Friday, with some weekend and evening shifts as required.
• Outdoor Work: Work will be performed primarily outdoors, often in various weather conditions (summer/winter).
• Physical Labor: The role requires lifting, carrying, pushing, and pulling heavy materials and extended periods of walking or standing.
• Equipment & Vehicle Use: May be required to operate assigned landscaping equipment and company vehicles.
• Background Check: A vulnerable sector check is required before employment.

Click here to access the MHOA Job Application online form.

Direct Report: Facility Manager
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club

Position Overview:

The Security Supervisor is a hands-on leadership role responsible for coordinating, scheduling, and supervising the Security Team while actively participating in patrol operations. Reporting directly to the Facility Manager, this role ensures consistent enforcement of park rules, effective incident response, and high standards of professionalism. The Supervisor leads by example, working alongside Security Officers during patrols, special events, and peak operational periods.

Core Competencies:

• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• High level of professionalism, discretion, and confidentiality
• Strong organizational and scheduling skills
• Experience with conflict resolution and incident management
• Ability to remain calm in high-pressure situations
• Adaptable and proactive mindset
• Positive, approachable, and team-oriented attitude

Key Responsibilities:

• Team Leadership & Scheduling
  • Coordinate, schedule, and supervise the Security Team
  • Ensure adequate patrol coverage across all facilities and park areas
  • Act as first point of contact for security staff during shifts
  • Support onboarding, training, and mentoring of security personnel
  • Lead by example by working scheduled patrol shifts
• Hands-On Patrol & Operations
  • Actively participate in mobile patrols alongside Security Officers
  • Conduct access checks, lock-ups, and perimeter inspections
  • Support officers during peak periods, events, or staffing gaps
  • Respond to and manage escalated situations in real time
  • Model professional conduct and customer service standards
• Incident Management & Reporting
  • Respond to and assist with security incidents and emergencies
  • Ensure incident reports are completed accurately and submitted on time
  • Review reports for quality and escalate concerns to the Facility Manager
  • Maintain clear documentation and records

Qualifications & Requirements:

• High School Diploma required; post-secondary education an asset
• Valid Alberta Security License
• Minimum 2 years of security experience, including supervisory experience
• Strong understanding of patrol and incident response procedures
• Ability to lift up to 50 lbs
• Ability to obtain and maintain a Vulnerable Sector Check
• Drivers License

Working Conditions:

• Weekend, evening, and holiday work required
• Indoor and outdoor working environments
• Exposure to varying weather conditions
• Regular walking, standing, and patrol duties required
• Operation of assigned vehicles and equipment

Click here to access the MHOA Job Application online form.

Direct Report: Office Manager
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club

Objective:

The Mahogany Homeowners Association is seeking a highly motivated and physically capable Security personnel to join our team. The successful candidate will work alongside other team members to provide exceptional security services to our clients. The ideal candidate will have a positive and outgoing attitude, a team-oriented mentality, and a willingness to learn. The mobile patrol officer will be responsible for performing a variety of checks to ensure safety of residents and the rules are being followed.

Competencies:

• Excellent communication & interpersonal skills
• Confidentiality
• Leadership qualities
• Exceptional organization and planning skills
• Experience with conflict resolution
• Driven and self-motivated
• Ability to multi-task and focus in a busy environment
• Ability to work under pressure
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Thrive in a collaborative team-oriented environment
• Have the ability to change and adapt to every changing environment
• The ability to work in both a team environment and independently
• Have a good understanding and operational knowledge of mechanical equipment

Key Responsibilities:

• Ensure all building and room entrances are closed properly on a regular basis;
• Enforce all park rules and procedures with residents, guests and renters;
• Check in with staff regularly;
• Communicate effectively with team members, and management;
• Actively patrol the park and perform random resident checks to ensure park users are residents;
• Provide excellent customer service to all users/visitors to the facility by answering questions, resolve issues and document incidents as required;
• Complete required incident/accident reports on the appropriate forms and submit to the Supervisor;
• Participate in department meetings, initiatives and training activities;
• Act in accordance with federal and provincial legislation as well as corporate and departmental policies and procedures;
• Demonstrate commitment to ensuring a respectful and safe workplace;
• Other duties as required.

Requirements:

• High School Diploma;
• A valid Alberta Security License;
• Ability to work with limited supervision and work within general policy guidelines;
• Minimum 1-year experience in a similar position;
• Courteous and helpful to staff and clients;
• Ability to work safely, following established safety practices and procedures;
• Reliable and hardworking;
• Ability to multitask, self-motivated and work well with others;
• Display sound judgment, and work within general policy and procedure guidelines;
• Required to complete a vulnerable sector check; and
• Ability to lift up to 50 lbs.

Working Conditions:

• Weekend and evening work is required;
• Work is performed in an indoor and outdoor environment;
• Working in summer weather conditions;
• Physical requirements related to this position included, but are not limited to, the ability to lift, carry, push, and/or pull heavy amounts of weight;
• Operate assigned equipment/vehicles.

Click here to access the MHOA Job Application online form.

Direct Report: Programs & Events Manager
Position Type: Seasonal
Position Status: Full-time / Part-time
Location: Mahogany Beach Club; Outdoor Rink

Objective:

The position of Skatepark Instructor/Host requires the candidate to have an energetic approach, be very comfortable and enjoys working with members of the public, planning, instructing and imparting skateboarding knowledge and skills to program participants.  Our Skateboard Instructors will help promote a positive atmosphere and share their passion for skateboarding with those in the community. They will have an outgoing upbeat friendly attitude while confidently implementing and overseeing the skateboarding skills safety and skatepark etiquette and protocol. They will lead and instill one of inclusiveness, respect for all and be welcoming to all riders irrespective of skill and abilities. The instructor is responsible for teaching basic skating skills to children, ages 4-15, plus adults. Instructors must work very well with primary ages and they must have strong interpersonal skills to communicate with the participants’ parents. The Skateboard Instructor will host and function as a role model and leader on site, displaying and encouraging good skateboard etiquette and safety at all times while encouraging a quality skatepark learning experience for participants all while having fun!

Competencies

• Leadership qualities
• Must have experience skateboarding and be able to demonstrate fluency with eight basic skateboarding skills
• Extensive knowledge of skating fundamentals and development tactics
• Has a proactive energetic approach
• Present themselves professionally and communicate appropriately with all patrons, parents and team members
• Have a proactive and energetic approach
• Work independently with limited supervision
• The ability to transfer instructional knowledge to others
• Have the ability to prepare lesson plans and improve on processes already in place
• Comfortable with multi-tasking in a busy environment
• Ability to implement skateboarding skills and park safety regulations and etiquette in a friendly and motivating manner
• Confident in working with all class participants 
• Confident and experienced in customer service
• Has the ability to manage and work through conflict resolution
• Enjoys working with people 

Key Responsibilities

• Help design, write, and implement a weekly skateboard program lesson plan for your class age group
• Organize and lead a variety of skill-based tasks that progress to building the skateboard skills of the participant each week
• Create a positive, safe, and fun learning environment to participants while supporting and enhancing their experiences
• Ensure that the site or area is kept clean, organized, safe and free of litter
• Liaises with parents and children on instruction progress and report concerns to the PEM or designate
• Assist in maintaining accurate program records including incident reports, and class attendance
• Follow all safety guidelines associated with the skateboard program. This includes, but is not limited to, being responsible for your participant’s safety and their whereabouts at all times
• Welcoming new patrons and familiarizing them with park etiquette, rules and regulations and pointing out key areas of interest
• Promoting and assisting with the planning and organizing of authorized events happening at the skatepark, such as community events, competitions, etc. 
• Performing visual inspections to identify potential hazards and dealing with minor maintenance and reporting tasks (e.g. sweeping, tightening screws, etc.)
• Demonstrating safe practices such as enforcing the proper wearing of helmets and safety gear
• Filling out a Log book, Incident Reports, taking statistics and providing First Aid
• Other duties and responsibilities as required

 
Requirements

• Pleasant manner, excellent verbal communication skills
• High level of skateboarding ability
• Very competent in sharing the knowledge of how to ride a skateboard
• Ability to deal tactfully and effectively with the public
• Ability to perform basic to complicated skateboarding skills

• First Aid (or willingness to obtain a First Aid certificate)
• National Coaching Certification Program level I minimum required

Working Conditions

• Extended periods of standing, talking, instructing and correct skateboard skill demonstration
• Interaction with employees, management and the public at large
• Weekend and evening work with varied schedule
• Flexible hours including nights, weekends and holidays
• Overtime is limited but may be required
• Will be required to complete a vulnerable sector police check
• An outdoor environment – appropriate clothing for various weather conditions is required
• Physical requirements related to this position included, but are not limited to, the ability to endure long periods of walking and standing, the capability to lift, carry, push and/or pull heavy amounts of weight (up to 50lbs) 

Click here to access the MHOA Job Application online form