Employment Opportunities

The Customer Service Representative (CSR), under the direction of the Office Manager, is primarily responsible for executing all administrative tasks to the highest quality standard using efficient communication and multitasking skills while also holding a positive attitude and a strong work ethic. The CSR is the first point of contact either in person, on the telephone or via email and customers should feel welcomed in a positive environment in knowing they will receive help and friendly service. When not facing the customer, the CSR will also be responsible for general office tasks and projects.

Competencies:

• Excellent communication & interpersonal skills
• Leadership qualities
• Confident and experiences in customer service
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organizational and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead.
• Ability to smile and work under pressure.
• Ability to handle sensitive and confidential information.
• Willingness to learn and grow.
• A positive attitude and approachability are a requirement.
• Exceptional interpersonal skills including written and verbal communication.
• Thrives in a collaborative, team-oriented environment.
• Good time management skills.
• Confidentiality.
• Have the ability to change and adapt to every varying environment.
• The ability to work in both a team environment and independently.

Key Responsibilities:

• Assist customers with their needs, answer phones, and respond to general face-to-face inquiries.
• Greet customers, members, and members guests in a friendly, positive manner.
• Perform opening and closing duties (unlocking and locking rooms, assisting in room set-up and take-down, room rental walk-throughs, minor cleaning between room rentals, etc.).
• Ensure office, lobby area, facility rooms, bathrooms and kitchen are kept in a professional and tidy manner.
• Respond to voicemail and email within a timely and appropriate manor.
• Basic filing skills.
• Provide new phone credentials and be able to guide customer through the set- up process.
• Provide direction to customers, members and member guests when they check in.
• Accept and process payments for encumbrance fees, room bookings and programs.
• Advise and direct customer inquires and complete facility bookings and program registrations.
• Possess a confidant understanding of MHOA facilities, polices and procedures.
• Have a good understanding of what the different stakeholders’ roles are within the community.
• Assist and process new membership enrolment and have a thorough knowledge of the process.
• Have a good understanding of the MHOA community and where the community is with the development process.
• Be up to date with current seasonal operations and needs.
• Educate new members through waivers and information sheets.
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry.
• Be able to think outside the box and look at current processes and look for better ways to improve current processes.
• Perform other duties and responsibilities as assigned.

Requirements:

• Some experience in customer service.
• Secondary education (high school diploma).
• Minimum 16 years of age.
• Proactive and positive attitude.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a genuine desire to assist people.
• A willingness to learn and develop skill levels and experience.
• Ability to work as part of the team.

Working Conditions

• Operation of desktop computer and peripherals.
• Extended periods of sitting and/or standing.
• Interaction with employees, management, and the public at large.
• Working in a busy office environment with frequent interruptions.
• Weekend and evening work with varied schedules.
• Flexible hours including nights, weekends, and holidays.
• Willingness to work outside.
• Occasional overtime.
• Will be required to complete a background check (with vulnerable sector if over 18 years of age).
• Ability to lift up to 50 lbs. on occasion.

Location:

On-site –Calgary, AB

The Mahogany Homeowners Association is seeking a highly motivated and physically capable Security personnel to join our team. The successful candidate will work alongside other team members to provide exceptional security services to our clients. The ideal candidate will have a positive and outgoing attitude, a team-oriented mentality, and a willingness to learn. The mobile patrol officer will be responsible for performing a variety of checks to ensure safety of residents and the rules are being followed.

Competencies

• Excellent communication & interpersonal skills
• Confidentiality
• Leadership qualities
• Exceptional organization and planning skills
• Experience with conflict resolution
• Driven and self-motivated
• Ability to multi-task and focus in a busy environment
• Ability to work under pressure.
• Willingness to learn and grow.
• A positive attitude and approachability are a requirement.
• Thrives in a collaborative, team-oriented environment.
• Have the ability to change and adapt to every varying environment.
• The ability to work in both a team environment and independently.
• Have a good understanding and operational knowledge of mechanical equipment.

Key Responsibilities

• Ensure all building and room entrances are closed properly on a regular basis.
• Enforce all park rules and procedures with residents, guests, and renters.
• Check-in with staff regularly.
• Communicate effectively with team members and management.
• Actively patrol the park and perform random resident checks to ensure park user are residents.
• Provide excellent customer service to all users/visitors to the facility by answering questions, resolve issues and document incidents as required.
• Complete required incident/accident reports on the appropriate forms and submit to the Supervisor.
• Participate in department meetings, initiatives, and training activities.
• Act in accordance with federal and provincial legislation as well as corporate and departmental policies and procedures.
• Demonstrate commitment to ensuring a respectful and safe workplace.
• Other duties as required.

Requirements

• Ability to work with limited supervision and work within general policy guidelines.
• Minimum 1-year experience in a similar position.
• Courteous and helpful to staff and clients.
• Ability to work safely, following established safety practices and procedures.
• Reliable and hardworking.
• Ability to multi-task, self-motivated, and works well with others.
• Display sound judgement and work within general policy and procedure guidelines.
• Ability to lift up to 50 lbs.
• High school diploma is preferred.

Working Conditions

• Weekend and evening work is required.
• Work is performed in an indoor and outdoor environment.
• Working in summer weather conditions.
• Physical requirements related to this position include (but are not limited to): the ability to lift, carry, push, and/or pull heavy amounts of weight.
• Operate assigned equipment and vehicles.
• Required to complete a vulnerable sector check.

Location:
On-site –Calgary, AB

Step into a dynamic role this summer as a Skateboard Park Host with the Mahogany Homeowners Association, where your primary mission is to supervise our vibrant skateboard park. This position is perfect for someone who is passionate about skateboarding culture and ensuring a safe, respectful, and fun environment for all patrons. As a Skateboard Park Host, you’ll be the go-to person for maintaining order, promoting positive behavior, and making sure that park rules and etiquette are followed. We’re on the lookout for individuals who are approachable, responsible, and have a keen eye for safety and community engagement.

What you will do:

• Supervise the skateboard park during operational hours to ensure a safe and positive environment for all patrons.

• Enforce park rules and regulations, promoting proper etiquette and respectful behavior among users.
• Monitor skate park conditions, reporting any maintenance needs or safety hazards to ensure timely resolutions.

What you will bring:

• Excellent interpersonal and communication skills, with the ability to interact positively with skateboarders of all ages and skill levels.
• The ability to enforce rules and policies in a firm yet friendly manner.
• Flexibility to work various shifts, including weekends and holidays, to cover park operational hours.

What’s in it for you:

• Develop valuable skills in leadership, communication, and community engagement.
• Be recognized as a community leader, making a difference in promoting safe and respectful skateboarding practices.
• A fun and active work environment, spending your summer outdoors.

Location:

On-site –Calgary, AB

*Must have availability from May until October (Thanksgiving)

This summer, join the Mahogany Homeowners Association as a Skateboard Lesson Instructor and share your passion for skateboarding with the next generation. This role is tailor-made for someone who loves skateboarding, enjoys teaching, and is committed to helping kids learn the fundamentals of the sport. As a Skateboard Lesson Instructor, you’ll be instrumental in guiding beginners through the basics of skateboarding, from safety and etiquette to tricks and techniques. Your goal will be to foster a supportive learning environment where kids can advance their skills, gain confidence, and develop a lifelong love for skateboarding.

What you will do:

• Teach skateboard fundamentals to children and beginners, focusing on safety, balance, movement, and technique.

• Monitor students’ progress, providing constructive feedback and encouragement to help them improve their skateboarding skills.
• Design lesson plans that cater to various skill levels, ensuring a fun, engaging, and educational experience.

What you will bring:

• Proven experience in skateboarding, with a strong understanding of the sport’s fundamentals and safety practices.
• Excellent teaching and communication skills, with the ability to convey complex movements in an easily understandable manner.
• Patience and positivity, fostering a supportive learning environment for students of all ages and abilities.

What’s in it for you:

• Professional development in teaching and coaching, enhancing your skills and experience in sports education.
• The opportunity to share your passion for skateboarding and make a positive impact on young skaters’ lives.
• A fun and active work environment, spending your days doing what you love.

Location:

On-site –Calgary, AB

*Must have availability from May until October (Thanksgiving)

Join the Mahogany Homeowners Association team this summer as a Summer Camp Counselor and play a key role in creating an unforgettable summer experience for kids aged 5–12. This position is perfect for someone who loves working with children, is full of energy, and is passionate about fostering a fun, safe, and engaging environment. As a Camp Counselor, you’ll lead and supervise a wide range of activities, from outdoor adventures to creative arts and crafts, ensuring each day is filled with fun and learning. We’re looking for individuals who are enthusiastic, responsible, and ready to make a positive impact on young lives.

What you will do:

• Lead and supervise children aged 5–12 in various camp activities, ensuring a safe, inclusive, and fun environment.

• Foster a positive camp culture, encouraging respect, teamwork, and inclusivity among campers.
• Respond to and manage any behavioral or safety issues with empathy and effectiveness.
• Collaborate with fellow camp counselors and staff to create a memorable summer experience for all campers.

What you will bring:

• A genuine enthusiasm for working with children and creating a positive impact on their lives.
• Strong leadership skills with the ability to manage and motivate groups of children.
• Excellent communication skills for interacting with both campers and adults.

What’s in it for you:

• A rewarding opportunity to work with children and make a positive difference in their summer experiences.
• An ideal role for those pursuing careers in education, childcare, or any field where working with children is relevant.
• A fun and dynamic work environment, filled with new challenges and opportunities to create lasting memories.

Location:

On-site –Calgary, AB

*Must have availability from May until September Labour Day

Representing the Mahogany HOA, the Market Coordinator plays an integral role in the operation of individual markets, running. The position is responsible for the day-to-day operations of the market, working with market vendors and other stakeholders, both internal and external to the market. In addition, the position works closely with the management team to ensure that set up and strategic plans for the organization are developed and implemented.

Competencies:

• Excellent communication & interpersonal skills both written and verbal
• Leadership qualities
• Confident and experienced in customer service
• Work independently with limited supervision
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organization and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead
• Ability to smile and work under pressure
• Ability to handle sensitive and confidential information
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Excellent time management skills
• Have the ability to change and adapt to every changing environment
• The ability to work in both a team environment and independently

Key Responsibilities:

• Complete Market Manager Training and Food Safety Basics for Farmers’ Markets online food safety course within the required timeframe
• Develop a reporting process with the General Manager or designate (Supervisor) to ensure proper communication pertaining to issues in the market
• Keep the supervisor up to date with project progress and weekly market operations
• Work with the Supervisor to develop and implement a strategic plan and annual action plans
• Communicate respectfully with vendors, board members, sponsors, inspectors and other stakeholders

• Assist vendors with their needs and respond in a timely manner via telephone, email and face to face inquiries

• Ensure vendors have a copy of the rules at the start of the market season and they adhere to the market rules: Review and update annually
• Be able to interpret the market rules for vendors and others in a consistent and fair manner. In some cases, this may result in disputes between vendors or between vendors and customers, which need to be diffused through a proper dispute process
• Work with the Supervisor to develop and implement an emergency readiness plan
• Have a working knowledge of legislation and associated regulations, both provincial and federal, which affects the vendors in the market
• Ensure vendors and the market operations comply with all local bylaws and provincial and federal legislation. In order to meet the permit holder requirements of the Food Regulation, develop a process for inspecting all food vendors for compliance with the Regulation. This may include both in-person and virtual inspections as well as written documentation/checklists. Ensure AHS is updated with any changes
• Responsible for prohibiting vendors from selling their products until they comply with all applicable legislation and market rules
• Address regulatory issues within the market and with the vendors by working closely with the local public health inspector and other agency inspectors.
• Ensure all food vendors have completed the Food Safety Basics for Farmers’ Markets online food safety course within the allotted timeframe and that all renewals are completed on time
• Maintain accurate and complete records on the market and vendors throughout the year including vendor check in and payments received
• Complete required Alberts Farmers Market reporting paperwork by January 15 of each year
• Work with the Supervisor to determine the optimal market mix, always keeping in mind the 80/20 Rule
• Actively recruit vendors to meet the optimal market mix
• Ensure all new and returning vendors complete an application form listing their contact and product information
• Represent the market in meetings with external stakeholders, building positive community relations
• Work with the MHOA Marketing team to initiate media stories and promotions on the market using innovative techniques
• Work with marketing to identify signage requirements. Ensure signs are displayed prominently in the community prior to each market date and removed following the event
• Arrive at the market a set time period before the market opens to the public in order to mark out booth spaces, greet vendors when they arrive to set up their stalls and ensure they are in compliance with market policies
• Be visible and accessible to vendors and customers during the market day
• Prior to leaving the market at the end of the market day, ensure the market area is clean and meets all the requirements laid out in the market rental or lease agreement
• Conduct periodic surveys, both formal and informal, to assess customer opinions and satisfaction with the market
• Receive input from vendors and customers to improve the market
• Identify and attend professional development activities annually
• Debrief the Management Team and vendors after workshops, conferences and retreats
• Assist in special events as required

• Have a good understanding of what the different stakeholders’ roles are within the community
• Have a good understanding of the MHOA community and where the community is with the development process
• Be up to date with current seasonal operations and needs both with the MHOA and Hopewell
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry
• Be able to think outside the box and look at current processes and look for better ways to improve these processes
• Perform other duties and responsibilities as assigned

Requirements:

• Complete Market Manager Training and Food Safety Basics for Farmers’ Markets online food safety course within the required timeframe
• Obtain a valid Proserve certificate
• Interest and passion for farmers’ markets as a direct marketing channel
• Excellent conflict management skills
• Able to communicate well, both in writing and orally, with a variety of stakeholders in a variety of situations
• Previous market experience an asset
• Strong social media knowledge
• Time management and organizational skills are critical
• Experience in food service management would be an asset so there is a good understanding/knowledge of food safety and regulatory requirements for food vendors
• Experience working with a volunteer board
• Strong leadership skills
• Willingness to engage in additional professional development activities

• Experience in customer service an asset. Exceptional interpersonal skills with a genuine desire to assist people

• Leadership/Supervisory experience is desired
• Secondary education is an asset

• Proactive and positive attitude is a must
• Strong work ethic
• A willingness to learn and develop skill levels and experience
• Ability to work as part of a team
• Market Coordinator position is flexible with the number of markets that may take place throughout the year, both indoor and outdoor

Working Conditions:

• Able to set up and move tables or tents as needed
• Able to walk the market during market hours
• Able to adapt and work in variable weather conditions and dress appropriately
• Operation of desk top computer and peripherals
• Extended periods of standing
• Interaction with vendors, management and the public at large
• Flexible hours including evenings, weekends and holidays
• Occasional overtime
• Will be required to complete a vulnerable sector police check
• Ability to lift up to 50 lbs. on occasions